Scam Watch Pilipinas applauds CICC’s proactive approach to tracking app usage to improve the digital experience for Filipinos.
As part of its initiative to safeguard consumers, the Cybercrime Investigation and Coordinating Center (CICC) is now using the Consumer Application Monitoring System, or CAMS, to monitor consumer applications and notify the public of any observed performance concerns. Less than two weeks prior to the first advisory being released, this was formally started.
On September 26, 2023, CAMS alerted CICC about persistent failed efforts to send video and file transfers on the Viber platform, demonstrating the efficiency of CAMS in real-time monitoring and alerting.
CAMS’s main objective is to inform the public on the performance of consumer apps and to make sure that consumers are receiving good value for their money, not to issue warnings. It does not strive to exalt or denigrate any platforms; rather, it aims to inform people of their options.
In order to ensure consumer protection and improve digital experiences for Filipinos, CICC is closely watching a variety of consumer applications, including e-wallets, digital banks, e-commerce platforms, social media, and messaging apps.
Consumer advocacy organizations like Scam Watch Pilipinas have praised CICC’s efforts to protect Filipinos’ online experiences. They believe that this action will encourage digital platform providers, especially those who schedule system maintenance around payday, to enhance their consumer experiences.
In order to improve Filipino customers’ digital experiences, the Cybercrime Investigation and Coordinating Center (CICC) will start warning the public when a consumer application performs poorly.
On September 26, 2023, the CICC issued a public warning after its Consumer Application Monitoring System (CAMS) discovered repeated unsuccessful attempts to send video and file transfers via the Viber platform.
In order to improve Filipino customers’ digital experiences, the Cybercrime Investigation and Coordinating Center (CICC) will start warning the public when a consumer application performs poorly.
On September 26, 2023, the CICC issued a public warning after its Consumer Application Monitoring System (CAMS) discovered repeated unsuccessful attempts to send video and file transfers via the Viber platform.
All consumer apps are being watched by CICC, but it pays particular attention to how well e-wallets, digital banks, e-commerce, social media, and messaging work. People should understand that our goal is to educate the public; we are not here to put anyone down or up, he added, adding that the message is not a warning but rather a tool. Ramos continued, “And, you know, we are here so that the public knows there are option
Jocel de Guzman, co-founder and co-lead convenor of the consumer advocacy group Scam Watch Pilipinas, applauded the CICC for guarding Filipinos’ online experience by keeping an eye on the functionality of popular apps. With this action by the CICC, we expect that businesses with digital platforms would enhance their client experiences. “We have been receiving inquiries about why many banks would schedule system maintenance during payday.,” De Guzman noted.
